Hardware Retailing

MAR 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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NRHA News NRHA Abroad: Staff Member Visits European Retailers N RHA staff member Hilary Welter has new, global perspectives on retailing after six months in Europe. Welter is participating in Remote Year, a program that allows her to work remotely while traveling and exploring 12 cities for a year with 75 other professionals from around the world. Within her first six months, Welter traveled through Europe and North Africa. In February she started the second half of her trip, where she is venturing through South America. In addition to working full-time as NRHA's member services and communications coordinator, Welter has been exploring the retail atmosphere along the way. In her blog, "NRHA Abroad," she's been sharing insights on international merchandising, customer service and retail customs. While she was stationed in Valencia, Spain, Welter visited with retailers in Aix-en-Provence, France, and Stockholm, Sweden. To read more about her visits and to read past and current blog posts, visit TheRedT.com/nrha-abroad. This is one of many displays at luxury bathroom business Question d'Ambiance, sister company to Quincaillerie Aixoise. A Tour of Quincaillerie Aixoise Aix-en-Provence, France In January, Welter visited Quincaillerie Aixoise, the largest independent home improvement retailer in Southern France. During her visit, Welter met with company CEO Jean-Francois Dubost and several of his staff. Welter toured three of the company's five locations, which all mainly cater to a professional clientele. According to Welter, some of the most noteworthy aspects of Quincaillerie Aixoise included the company's textiles department, successfully executed store-within-a-store concept and the store's high-end bathroom sister company, Question d'Ambiance. Read more about Welter's visit to Quincaillerie Aixoise at TheRedT.com/nrha-abroad-france. HARDWARE RETAILING | March 2017 18

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