HARDWARE RETAILING | March 2017
for 2017 Conference
he 2017 NRHA All-Industry Conference, held in
conjunction with the National Hardware Show
May 9-11, will offer a stellar lineup of top-notch
industry experts and speakers that you won't want to miss.
NRHA has recently announced the seminar schedule for
this year's Conference, including two keynote speakers
who are retail experts. The association has slated additional
industry and expert speakers to present on a variety of
topics related to the future of retail and how independent
home improvement retailers can be competitive against
online retailers and big-boxes. Retail expert Mary Walter
and psychologist Kit Yarrow will share their experiences and
expertise in keynote presentations at the conference.
All retailers who are attending the National Hardware
Show are invited to attend NRHA All-Industry Conference
seminars and events for free. For a full schedule, please
"Your Remarkable Service Advantage"
Mary has more than 25 years in
Fortune 300 retail companies developing
customer engagement and efficiency
strategies. Her presentation will focus on how
independent home improvement retailers can inspire
their teams to provide exceptional customer service.
Kit Yarrow, Ph. D.
"Decoding the New Consumer Mind"
As a psychologist, consultant and
professor, Kit has studied and written
about consumer behavior throughout
her career. Her presentation will highlight key points
about changes in consumer behavior that she outlines
in her book, "Decoding the New Consumer Mind:
How and Why We Shop and Buy."