Hardware Retailing

MAR 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

Issue link: http://hardwareretailing.epubxp.com/i/789999

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Page 24 of 106

HARDWARE RETAILING | March 2017 20 Keynote Speakers NRHA Announces Keynote Speakers for 2017 Conference T he 2017 NRHA All-Industry Conference, held in conjunction with the National Hardware Show ® May 9-11, will offer a stellar lineup of top-notch industry experts and speakers that you won't want to miss. NRHA has recently announced the seminar schedule for this year's Conference, including two keynote speakers who are retail experts. The association has slated additional industry and expert speakers to present on a variety of topics related to the future of retail and how independent home improvement retailers can be competitive against online retailers and big-boxes. Retail expert Mary Walter and psychologist Kit Yarrow will share their experiences and expertise in keynote presentations at the conference. All retailers who are attending the National Hardware Show are invited to attend NRHA All-Industry Conference seminars and events for free. For a full schedule, please visit nrhaconference.com. NRHA News Mary Walter "Your Remarkable Service Advantage" Mary has more than 25 years in Fortune 300 retail companies developing customer engagement and efficiency strategies. Her presentation will focus on how independent home improvement retailers can inspire their teams to provide exceptional customer service. Kit Yarrow, Ph. D. "Decoding the New Consumer Mind" As a psychologist, consultant and professor, Kit has studied and written about consumer behavior throughout her career. Her presentation will highlight key points about changes in consumer behavior that she outlines in her book, "Decoding the New Consumer Mind: How and Why We Shop and Buy."

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