Hardware Retailing

MAR 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

Issue link: http://hardwareretailing.epubxp.com/i/789999

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Page 44 of 106

Checkouts UNIQUE NICHE Got a Light? Hillsboro Will Help N ot sure what to do with that old pair of cowboy boots? Make a lamp! At Hillsboro Hardware in Nashville, Tennessee, Jason Mathias and his staff have done it all—they've made fixtures out of just about everything: boots, wine bottles and car parts, to name a few. And while at first glance you might think it's somebody's creative Pinterest project, there's a lot more to the story. It all started in Hillsboro's store services department. Mathias has always offered standard store services, such as screen and glass repair. But many customers would come in to the store asking for advice on how to do repairs not on the store's list of standard services. Mathias and his staff would try to help walk them through a repair, but many times it was evident the customer still wasn't sure how to do it. "Too often, the customer was overwhelmed, and we could see their lack of confidence," he says. "So I started telling customers, 'We can do that for you.' One of the largest With a few modifications, nearly any object can be made into a decorative lamp. HARDWARE RETAILING | March 2017 40 redlionproducts.com

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