Hardware Retailing

MAR 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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HARDWARE RETAILING | March 2017 46 B rian Clubb remembers the day he caught an escaped prisoner in his store. After a man successfully returned, and received a gift card for, about $400 worth of product he had taken just minutes earlier, he got in line at the checkout counter to purchase some clothing with that same gift card. "Then he got greedy," says Clubb, former law enforcement officer and the current corporate loss prevention manager for Buchheit Stores. "We were watching him at this point. He left the checkout line and headed to sporting goods. I saw him on camera taking a knife and putting it in his pants." Clubb approached the man and proceeded to get the knife back. He called 911 while the man was in his office. When the police arrived, the man turned over drugs in his pockets and told the officers he was an escaped prisoner from the department of corrections. While most shoplifting stories aren't this dramatic, and while Clubb would never recommend you approach a shoplifter who has a knife, it's one of several stories he has to tell. He's spent the past few years working in loss prevention for Buchheit and its eight stores in Illinois and Missouri. During that time, he's helped implement a stronger loss prevention program—and the results show it's working. Read on to learn more about what Clubb and the Buchheit team are doing to lessen external theft in their stores, and how businesses of any size can make their stores safer and help deter shoplifters. Keeping an Eye on the Store A good camera system is one of the most common ways to monitor what's happening inside and outside your store, and to help deter shoplifting. Camera systems can range from a couple of cameras at the door to a full system that covers the entire salesfloor, backroom and parking lot. Each Buchheit location has a high-quality camera system—most have more than 100 cameras on-site—to see all shoppers as they come and go. When It Comes to Loss Prevention, This Retailer is the Picture of Confidence Shutting Down Shoplifters By Liz Lichtenberger, llichtenberger@nrha.org

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