Hardware Retailing

MAR 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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HARDWARE RETAILING | March 2017 52 Know Your Products It's important to look at your inventory and determine the most commonly stolen products, so you know where to best focus your efforts as you work to stop shoplifting. At Buchheit, all firearms and more expensive optics and knives are kept in a glass display, under lock and key. Less expensive knives are on peg hooks, but each hook has a sensor, which means customers must get an associate's assistance to remove the knife from the hook. Outdoor power equipment and power tools are popular items for shoplifters, too, especially several well-known brands Buchheit sells, including Stihl, DeWalt and Milwaukee. And shoplifters may be brave. "Some people just walk out the door with these things," Clubb says. "We just recently had a lady with a big purse come in and steal a high-dollar, lightweight chainsaw— just put it in her purse and walked out." Other products likely to be stolen are knives, clothing and even pet medicine and high-dollar pet products, such as invisible fence systems. Clothing above a certain price point is tagged with a security sensor, and the pet supplies are kept locked up in a glass case. Training Keeps Everyone Safe Good customer service is the most effective means of deterring shoplifting. That means you need to have good employee training methods in place. First, look at the training you provide your current employees. A good training program will tell your employees the ins and outs of theft, including what they can look for if they suspect someone may be shoplifting and what role they can take to help hinder shoplifters (while not putting themselves in harm's way). One such training program is NRHA's Loss Prevention Training Series, which includes three modules that cover internal theft prevention, external theft prevention and store safety. Or you may have your own internal training program you'd like to use. "It's about training and awareness," says Clubb. "Having employees properly trained in how to spot shoplifting can really help you reduce shrink in your store." He says it's important for employees to communicate well with the loss prevention team, if your business has one. "We have worked Types of Sensors Buchheit uses multiple types of sensors to keep tabs on various items throughout the store. Sensors are effective and generally a less expensive form of loss prevention. If your loss prevention budget is small, these may be a good way to add a little extra security in your store—some sensors can cost as little as 20 cents each. Spider Wrap Sensors These twist around a box and cinch tightly. Buchheit uses them on products such as power tools. Tag With Lanyard These sensors are hung on anything from outdoor power equipment to boots. Tag With Tack These types of sensors can be pinned or tacked to products such as various types of clothing. Peg Hook Sensors These hang on each peg hook. Customers must ask an associate for help in getting these products. " We just recently had a lady with a big purse come in and steal a high-dollar, lightweight chainsaw— just put it in her purse and walked out. " —Brian Clubb, Buchheit Stores

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