Hardware Retailing

MAR 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

Issue link: http://hardwareretailing.epubxp.com/i/789999

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Page 64 of 106

HARDWARE RETAILING | March 2017 60 Mixing Creativity and Knowledge While Hermes had never worked in the hardware industry or any other retail environment prior to 2000, she gained first hand knowledge from her dad. Hermes says before purchasing the store, she was building her house with help from her father, a professional contractor. Through this work, she learned as much as she could about home improvement projects. "I did a lot of work with my dad—tiling, wiring, everything you would need to know in order to build a house," Hermes says. "By working with him on my home, I built equity to buy the store, and it gave me firsthand knowledge I now have to help a customer in the store." Although her previous jobs range from being a firefighter in the summers to being a graphic designer, entering the world of retail and later owning and operating a retail business gave Hermes the flexibility she wants and needs. Plus, she says working with her staff of 15 employees, many of whom have been with the business for 15-plus years, is even more special. "The employees we have are loyal and hardworking, and we've seen hardly any turnover," she says. "Although I've learned a lot about home improvement since I began, I have a great staff that can help any customer find what they need." For Hermes, co-owning and operating Kootenai Drug True Value has allowed her to learn and grow, and she can use her creativity to make the store even more appealing to her customers. "There are many things I enjoy about being in this industry, like going to hardware markets and buying new items and trying them out at the store," she says. "I love resetting and making things look good inside the store and constantly refreshing the layout." " Although I've learned a lot about home improvement since I began, I have a great staff that can help any customer find what they need. " —Tyann Hermes, Kootenai Drug True Value The staff at Kootenai Drug True Value includes 15 employees, many of whom have been working for the business for 15 years or more. Hermes says the loyal staff is more like family, and if she can't answer a customer's question, she knows one of her employees can.

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