Hardware Retailing

MAR 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

Issue link: http://hardwareretailing.epubxp.com/i/789999

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HARDWARE RETAILING | March 2017 4 Contents MARCH 2017 | VOLUME 212 | ISSUE 3 Departments 06 . . . . . . . . . . . . . . . . . On the Web 08 . . . . . . . . . Independent Thinking 10 . . . . . . . . Taking Care of Business 14 . . . . . . . . . . . . . . . . NRHA News 22 . . . . . . . . . . . . . . . . . . . . . Trends 26 . . . . . . . . . . . . . . . New Products 36 . . . . . . . . . . . . . . . . . . Checkouts 94 . . . . . . . . . Newsmakers/Calendar 98 . . . . . . . . . . . . . . . . . . Last Word On the Cover Brian Clubb, corporate loss prevention officer at Buchheit Stores based in Perryville, Missouri, trains store employees to be prepared for almost any loss prevention scenario . NRHA photo by Lynnea Chom 66 CATEGORY SPOTLIGHT Paint Revival Sponsored by Sashco Village Paint & Design found success in the paint and sundries category by hiring experienced, knowledgeable employees and appealing to pro paint customers. Learn how to prime your store to break in to your local paint market with these best practices. 92 MARKETING Quick Tips for Snapchat Success Social media is a crucial element in many retailers' marketing strategies. Find a new way to tell your story by adding Snapchat to your social media mix. 80 INDUSTRY EVENT Reimagine Retail Learn about the National Hardware Show's ® Reimagine Retail program and how you can enter to win the grand prize of $100,000. 82 EXPERT COLUMN Retail is Personnel Retail consultant Dustin Kaehr explains the value in developing a strategy to find the right employees and how to ensure they stick around. 86 RETAILER PROFILE Kootenai Drug & Hardware For store co-owner Tyann Hermes, establishing a niche and fulfilling a community need means finding Zen outside the store. Learn how this retailer runs two successful businesses. 58 RETAILER PROFILE Phillips Hardware After five generations of service, Phillips Hardware is still dedicated to family and community, with an eye toward moving the business forward. 78 RETAILER PROFILE Munger Paint & Wallcovering Curt Munger of Munger Paint & Wallcovering shares five strategies he uses to sell paint and keep his customers coming back. OPERATIONS Locked Down Loss prevention should be a team effort to ensure the safety of customers, employees and, yes, even thieves. Take these tips from the loss prevention team at Buchheit Stores to formulate a plan to protect your store and everyone in it. 46 " I know my customers don't like walking into a place where they're not sure if they will get an employee who knows about paint. " —Tim Stotler, Village Paint & Design

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