March 2017 | HARDWARE RETAILING
fire on Christmas Day destroyed a Phillips Hardware
employee's apartment building, and his co-workers
were quick to help.
The staff from the Waterford, New York, store used
social media to let customers know the 18-year-old
employee's family had lost everything. They asked for
donations of money, blankets and clothing.
The family needed to pay a deposit and rent for a new
apartment and buy groceries, gasoline and medicine.
Within two weeks, the employees had raised about
$3,500, and stockpiled supplies for the family at the store.
That prompt action and generosity reflect what owner
Jon Phillips believes makes his 131-year-old business successful.
"My passion is social work. It's service," Jon Phillips says.
"The business is a means of doing what my real passion is."
He encourages his employees to be community servants,
not just people who do their work and go home with
paychecks, he says. He strives to create that service culture in
all five of his stores, which are located in Altamont, Delmar,
Schenectady, Voorheesville and Waterford, New York.
That doesn't mean Jon isn't an ambitious businessman, but
he has more dominant priorities. Prioritizing public service
is his hallmark, and he is building on a family legacy of
kindness. "Our philosophy has really been to help whoever
By Kate Klein, firstname.lastname@example.org
Phillips Hardware Has
a Long History of
Giving and Adapting