Hardware Retailing

MAR 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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March 2017 | HARDWARE RETAILING 87 A fire on Christmas Day destroyed a Phillips Hardware employee's apartment building, and his co-workers were quick to help. The staff from the Waterford, New York, store used social media to let customers know the 18-year-old employee's family had lost everything. They asked for donations of money, blankets and clothing. The family needed to pay a deposit and rent for a new apartment and buy groceries, gasoline and medicine. Within two weeks, the employees had raised about $3,500, and stockpiled supplies for the family at the store. That prompt action and generosity reflect what owner Jon Phillips believes makes his 131-year-old business successful. "My passion is social work. It's service," Jon Phillips says. "The business is a means of doing what my real passion is." He encourages his employees to be community servants, not just people who do their work and go home with paychecks, he says. He strives to create that service culture in all five of his stores, which are located in Altamont, Delmar, Schenectady, Voorheesville and Waterford, New York. That doesn't mean Jon isn't an ambitious businessman, but he has more dominant priorities. Prioritizing public service is his hallmark, and he is building on a family legacy of kindness. "Our philosophy has really been to help whoever By Kate Klein, kklein@nrha.org Continuing a Legacy of Kindness Phillips Hardware Has a Long History of Giving and Adapting

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