Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.
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we can help," Jon's father, Abbott Phillips, says. Customers remember Abbott's father, who owned the business before him, for his kindness. "People say, 'Your father was a real gentleman,'" Abbott says. "That's what our inheritance is." Building an even stronger serving culture reflects Jon's personality and values, which have helped shape the company since he joined it in 1991. "At this point in my life, it's most important how my kids view me and how my community views me," Jon says. "It's more about the social impact." Successful for Over a Century Jon has mostly bought out his father's stake in the family business, but Abbott still works and talks to him daily about how operations are going. "Whatever he suggests, I basically agree with him," Abbott says. "As good as I thought I was at his age, I believe he's 10 times better than I was." Abbott has supported the many changes his son has led, including switching hardware cooperatives three times and updating the company's business model. "He's asking, 'Where are we going? That's cool. Have you thought about this?'" Jon says of his father. "He's excited to see where I take the company next to bring his grandchildren in." Phillips Hardware has survived two world wars, the Great Depression, recessions and the entrance of big-box businesses like Home Depot and Lowe's. Jon Phillips cuts a ribbon to celebrate opening a new Carhartt clothing department at one his stores and launching a program to help inner city youth. S A F E & E F F E C T I V E • VOC Compliant Graffiti Removers • Formulations for Both Hard and Porous Surfaces • Made with 100% American Grown Soybeans • Virtually No Odor NEW! Made in the USA by Available through: Call us today! 800.538.5069 Or visit us online: www.franmar.com