Hardware Retailing

MAR 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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Page 94 of 106

HARDWARE RETAILING | March 2017 90 "In 26 years, I've never gotten to build what I want a store to be," Jon says. "It will have a Phillips Hardware museum, but also have a flavor of it being modernized and a cool place to shop for this day and age." He's also always looking for ways to improve the existing stores, and has expanded niche product areas, such as Carhartt clothing and Stihl power tools. Abbott supports Jon's approach to giving generously without monetary gain in mind, valuing family and emphasizing business adaptation. Abbott also believes in keeping promis- es to customers, even if doing so might lose the business some money, he says. Those family values have earned the company respect and loyal shoppers, Abbott says. A Serving Culture In addition to running the business and planning ways to expand and diversify, Jon keeps a crammed schedule of volunteer activities. He leads by example when he encourages employees to serve their communities. Jon Phillips (second from right) poses for a picture with his nephew, sons and the Phillips Hardware mascot at a 5K race sponsored by his business.

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