HARDWARE RETAILING | March 2017
"In 26 years, I've never gotten to
build what I want a store to be," Jon
says. "It will have a Phillips Hardware
museum, but also have a flavor of it
being modernized and a cool place to
shop for this day and age."
He's also always looking for ways
to improve the existing stores, and
has expanded niche product areas,
such as Carhartt clothing and Stihl
Abbott supports Jon's approach to
giving generously without monetary
gain in mind, valuing family and
emphasizing business adaptation.
Abbott also believes in keeping promis-
es to customers, even if doing so might
lose the business some money, he says.
Those family values have earned
the company respect and loyal
shoppers, Abbott says.
A Serving Culture
In addition to running the business
and planning ways to expand and
diversify, Jon keeps a crammed
schedule of volunteer activities. He
leads by example when he encourages
employees to serve their communities.
(second from right)
poses for a picture
with his nephew,
sons and the
mascot at a 5K race