Hardware Retailing

MAY 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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HARDWARE RETAILING | May 2017 6 Contents 182 EXPERT COLUMN Retail Is... Technology Retail consultant Dustin Kaehr says staying current with technology trends—even with something as simple as providing guest Wi-Fi— can help boost your customer experience score. 172 EXPERT Q&A Why the Store Still Matters Jim Robisch, senior partner with The Farnsworth Group, shares why retailers must not lose sight of in-store customer experiences. INDUSTRY AWARDS Top Guns Special Edition: Meet the Young Guns For this year's Top Guns program, NRHA and Hardware Retailing are mixing things up by recognizing the industry's next-generation leaders. These retailers have excelled in their roles, pushing to innovate and differentiate their operations. 132 134 Scott Jerousek Farm and Home Hardware 140 Jonathan Miller Miller Hardware 152 146 Diana Newton Bay Hardware Matt Woods Woods Hardware Want to Hear More? Kaehr is speaking at the NRHA All-Industry Conference at the National Hardware Show ® at 9:30 a.m. Tuesday, May 9, on the NRHA Village Stage. Departments 8 . . . . . . . . . . . . . . . . . . On the Web 10 . . . . . . . . . Independent Thinking 12 . . . . . . . . Taking Care of Business 16 . . . . . . . . . . . . . . . . NRHA News 26 . . . . . . . . . . . . . . . . . . . . . Trends 30 . . . . . . . . Spring Product Preview 64 . . . . . . . . . . . . . . . . . . Checkouts 208 . . . . . . . . Newsmakers/Calendar 214 . . . . . . . . . . . . . . The Last Word On the Cover Darrell Kingsland, owner of BDK Feed & Supply in Blanchester, Ohio, serves a variety of farm, pet and ranch customers who all have specialized needs . NRHA photo by Graeme Haase 190 INDUSTRY EVENTS The Packaging and Merchandising Awards These manufacturers designed and produced this year's best of the best in product packaging and merchandising. Want to See More? All of the entries will be on display in the NRHA Village at the NRHA All-Industry Conference. Don't Miss the Top Guns Presentation! Hear how these retailers plan for future growth and success at 1 p.m. Wednesday, May 10, on the NRHA Village Stage. Want to Hear More? Learn more from Robisch during his presentation, "The Store is STILL Important," at 11 a.m. Wednesday, May 10, on the NRHA Village Stage.

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