Hardware Retailing

MAY 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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HARDWARE RETAILING | May 2017 166 Wednesday, May 10 9:00 – 9:45 a.m. PDRA Presents: Benjamin Moore: "Store of Tomorrow" Speaker: Eugene Andreassi, vice president of retail services, Benjamin Moore Eugene Andreassi will discuss Benjamin Moore's new store of the future concept, its origins and development and how the new retail model mirrors the future of what consumers are expecting. 10:00 – 10:45 a.m. KEYNOTE: Your Remarkable Service Advantage Speaker: Mary Walter, retail expert Mary Walter will discuss customer service and engagement strategy and share how retailers can inspire their teams to provide winning service, drawing on more than 20 years of big-box retail experience to share firsthand stories of customer service solutions. 11:00 – 11:45 a.m. The Store is STILL Important Speaker: Jim Robisch, The Farnsworth Group While online retail receives all the attention, Robisch will share proprietary consumer research that suggests the in-store experience still plays a critical role in shoppers' buying habits. Robisch will explain why this is good news for independent retailers. 1:00 – 1:45 p.m. NRHA Top Gun Awards: Young Guns Presented by: NRHA and Hardware Retailing Moderator: Scott Wright, Executive Director–NRHA Retail Leadership Institute This year, NRHA and Hardware Retailing have assembled a panel of the industry's Young Guns, the most successful and innovative young independent retailers who will share their stories and thoughts on the industry. 2:00 – 2:45 p.m. Reimagine Retail Presented by: The National Hardware Show The National Hardware Show will award the grand prize of $100,000 to the winner of its Reimagine Retail promotion, which will give one independent home improvement retailer the funds for a business improvement project. 3:00 – 3:15 p.m. Made in the USA Awards Presented by: Made in USA 3:30 – 3:45 p.m. PDRA Scholarship Presentation Presented by: Paint & Decorating Retailers Association (PDRA) PDRA will present its ninth annual $5,000 scholarship to a deserving student nominated by an independent paint and decorating retailer. • Pest-X Repels Common Indoor Pests • Easy-to -Use and Ex tremely Effec tive • Ultrasonic Means I t 's Silent • Humane, Green S olution • S afe Around Children and Pets 800.900.7613 | bird-x.com

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