Hardware Retailing

JUL 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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©2017 True Value Company. All rights reserved. TVRD-12335 Phillips True Value proudly shares the results his business achieved as a member of our company. (Your individual results may vary.) IF YOU VALUE WHAT WE VALUE , GIVE US A CALL AT 1-888-291-7229 OR E-MAIL info @ truevalue.com TrueValueCompany.com Meet the Phillips family. Left to right: Jon, Connor, Morgan, Amy, Lindsey and Dylan WELCOME BACK TO THE TRUE VALUE ® FAMILY, JON Jon Phillips is a man of action. In his world, family and relationships are everything. When Jon made the bold move to change the direction of his family's 131-year-old business, he needed the right partnership to put the wheels in motion. So, he returned home to True Value®. "My favorite thing about True Value is how quickly everyone reacts to change," says Jon. "They create momentum by helping me solve the complex challenges I deal with every day. The company has a solid business plan and is willing to modify processes to better serve us, the Retailers." "Our customers are very excited and support our change to True Value. They like the expanded assortment and variety of new products. It's made a big impact on my company's growth and expansion. Sales have increased dramatically in key departments and our online business is booming. In the future, we'll take even greater advantage of the programs offered by True Value." We're glad you're back, Jon. +3% SALES TRANSACTIONS +2.5% GROSS MARGIN DOLLARS +17.5% LAWN & GARDEN +100% SHIP-TO-STORE ONLINE SALES FIRST QUARTER 2017 RESULTS FREEDOM TO RUN THEIR COMPANY THEIR WAY WITHOUT INTERFERENCE

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