Hardware Retailing

JUL 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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Page 63 of 96

July 2017 | HARDWARE RETAILING 59 Jarrod Haines Store Manager Buchheit House Springs, Missouri Multiple-Store Operations W hen Jarrod Haines joined the Buchheit family of stores in 2012, it didn't take long for him to become one of the company's rising stars. He quickly demonstrated a natural talent for motivating employees to do their best, and he led by example. Haines already had a solid foundation in the retail hardware industry. He spent eight years working at Lowe's, where he received formal management training and advanced to assistant store manager. During his first assignment at Buchheit's Herculaneum, Missouri, location, he took the lead in a complete store remodel and created a new sporting goods category. Next, Haines moved to the company's House Springs, Missouri, location, where he used his knack for creative merchandising to boost sales in several departments. He also encouraged his employees to contribute their ideas by introducing internal competitions for employees to see who could create the best displays. Training is another area where Haines excels. To improve customer service, he began a cross-training program so employees would be able to work in any department. He introduced morning employee meetings where he could address training topics such as product knowledge and selling skills. Since he took leadership at the House Springs store, sales and profits have increased by double digits. Recently, Haines was promoted to join the teams responsible for merchandising and buying decisions for the company's nine locations. Haines is also a leader in the community. Since many of his customers are farmers, he supports local FFA and 4-H groups. He's also known in the community for his support of local veterans groups, including Wreaths Across America, AMVETS and the local VFW chapter. One outstanding example is how he worked with a local school group to decorate two parking spots at his store, which are reserved for Purple Heart recipients. "I'm a big advocate of letting employees use their own ideas. It's important to encourage their creativity."

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