Hardware Retailing

AUG 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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HARDWARE RETAILING | August 2017 6 On the Web PDF: Team Communication Exercise Learning to communicate effectively is an essential component of any team. This instruction sheet will help you guide your employees through a simple team-building activity designed to strengthen communication skills among your staff members. This series of quick lessons on topics such as selling skills, merchandising, product knowledge and operations is geared toward all levels of employees. Visit nrha.org/freetraining to download this month's lesson, listed below. SOCIAL MEDIA LINKS @hardwareretail facebook.com/HardwareRetailing CATEGORY TIPS Ramping Up Your Grill Category In this issue, you'll learn about various tactics that retailers who are masters in the grilling department use to attract customers. With summer in full swing and tailgating heating up, get more tips on how to increase sales in this sizzling category by visiting TheRedT.com/grill-sales-tips. OPERATIONS Team-Building Activities With HPM At HPM Building Supply in Kailua-Kona, Hawaii, employees regularly participate in team-building activities. The benefits of these exercises and the time spent together include improved communication, boosted camaraderie among employees who don't normally work together and increased respect for each other. CHECKLIST Prepare for the Unexpected Disasters can come from anywhere and can wreak havoc with little warning, so it's important to be prepared well in advance. Check out the emergency preparedness tips and download the checklist at TheRedT.com/disaster-checklist to review your company's policies and procedures for disasters. Video: Take a Closer Look Visit TheRedT.com/HPM to learn from Tracie White, talent development manager at HPM Building Supply, as she guides employees in a team building activity designed to encourage teamwork and improve group dynamics. The video includes play-by-play instructions so you can replicate the exercise.

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