Hardware Retailing

AUG 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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August 2017 | HARDWARE RETAILING 41 41 August 2017 | HARDWARE RETAILING D espite an enviable location in Hawaii, HPM has survived its share of hard times. Established in 1921 during the Great Depression, it survived a temporary takeover by the U.S. Navy Seabees in World War II and, in 1946 and 1960, was rebuilt after being destroyed by tsunamis. But ask someone in company leadership, and they'll likely tell you that nothing can destroy a business faster than lack of unity on the team. That's why the company takes team building seriously. To maintain its position as a leading hardware and building material retailer, HPM has invested time and resources in its biggest asset—its staff. But for HPM, team building isn't just a nice, feel-good activity that's an add-on to the company picnic. Teamwork is any way they can help employees learn to work together and respect each other. It's the foundation for everything else that happens in the store. If you want your store to live up to its full potential, turn first to your staff. On the following pages, we'll show you how HPM keeps its employees engaged and how retailers at HomCo Lumber & Hardware in Flagstaff, Arizona, and Livingston Ace Hardware in Livingston, Montana, found success after correcting the problem of disunity in the staff. We also talk to Rob Mathews, director of the John H. Schnatter Institute at Ball State University in Muncie, Indiana, who has advice for retailers who want to find a way to make team building work for them. That Work How to Build, and Maintain, a Positive Business Culture Teams

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