Hardware Retailing

AUG 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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August 2017 | HARDWARE RETAILING 57 to meet and make sure everyone is on pace, no one is having issues and the project is coming together as planned. HR: What are some steps retailers can take to help instill a sense of teamwork among their employees? RM: Retailers should know their vision, values and purpose first. Look at these big-picture items for your business, and make sure your employees know them, too. Share your mission statement and values with your employees, too, if you haven't already. Next, everyone should know everyone else's roles and responsibilities. The different assessments allow every member of the team to learn about everyone's personalities and working styles, and it helps ensure you have all your employees in the right positions. It's also a good time to do any reorganizing or talk about the possibility of moving any employees to new positions. Then, there's the importance of using a common language—it could be from Myers-Briggs, or DiSC, or StrengthsFinder or somewhere else—to ensure everyone is communicating well and is on the same page. Good communication is a very important part of having a strong sense of team among your employees. You need to make sure people mesh well professionally to do their jobs well. They may not be best friends, but if they work well together, understand everyone's roles on the team, know all responsibilities and can hold each other accountable, then you can have a good team dynamic. Hardware Retailing staffers Jesse Carleton, Chad Husted and Liz Lichtenberger contributed to this article. Red Lion's in-store aisle training program and Technical Service Hotline will turn your sales associates into pump experts who provide valuable solutions to your customers. Bring personal service to your pump aisle to deliver a better customer experience that will move more product and make your store the local destination for pump sales. redlionproducts.com Real People. Real Answers. Real Experience. OUR BEST DOESN ' T COST PRODUCT A THING

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