Hardware Retailing

SEP 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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HARDWARE RETAILING | September 2017 66 I found out it was to be his assistant, I was like, 'No way, I have a college degree. I don't want to be someone's assistant.' After that, I was pretty sure I wanted to stay in the family business." So instead of having Jeff Bezos as a mentor, Menzer returned to Cherryvale, where she continued to learn from her father. And from her perspective, she couldn't have asked for a better role model. "We work very well together," she says. "It was never, 'You can't do that;' it was always, 'Let's try it, and if it doesn't work, how do we learn from it?' I have been very blessed to have such a great mentor." Menzer's freedom to make changes and decisions undoubtedly helped the business prosper, and in 2005, her hard work and dedication were recognized when she was selected as one of the NRHA's Young Retailer of the Year Award winners. Since winning the award, she has continually focused on improving Newton's True Value. From becoming early adopters for in-store and online technologies to opening a second location, Menzer and the Newton's team continue to look for ways to better meet customers' needs. And though she had grown up coming to NRHA and True Value conventions, the award was what really spurred her relationship with the association and served as a catalyst to get her more involved. We're Stronger Together When she first joined the NRHA board of directors in 2009, Menzer didn't have to learn about the value of giving back to the industry. For years, she watched her father's relationship grow with both True Value and NRHA. "I was raised in an era when you belonged to things," says Joe. "You wanted to be a part of a community that was bigger than the four walls of your store, and I remember my grandmother talking about the value of being part of the association." Joe says his involvement with hardware associations helped him broaden his view of the industry. "I remember Marvin Franks, who was a representative with the hardware association, who would call on us. I remember being at a True Value convention and Marvin asking if I wanted to go to dinner with him. I had never thought of leaving the convention to go out to dinner, but we did. And from that point, it really broadened my horizons." Given this firsthand exposure to the value of associations, when Menzer was elected to the board of directors, she wanted to make sure her involvement would count. Menzer's freedom to make changes and decisions undoubtedly helped the business prosper, and in 2005 ... she was selected as one of the NRHA's Young Retailer of the Year Award winners.

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