Hardware Retailing

OCT 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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October 2017 | HARDWARE RETAILING 41 Michael Sullivan, director of building products at the Independent Builders Supply Association, says special orders are incredibly important for his organization, which includes roughly 350 locations across 16 states. He has been doing business with HSI for 11 years and counting. "HSI makes it easy," he says. "I make a call, give them the specs for a project and they take it from there." Sullivan says he mostly purchases residential door hardware from HSI, but knows their inventory also includes a full suite of commercial door hardware and accessories. According to Sullivan, HSI takes a project's full scope into view, delivering service every step of the way. "HSI has an idea of a project from beginning to end—they can see the finished project from the start," he says. "They're a great avenue for our dealers to have a direct relationship with a supplier." Sullivan has many options for door accessories, but he says the HSI team's product knowledge and efficiency make the decision easy. "My time is money," Sullivan says. "I can't sit around all day trying to connect with an automated system. HSI puts you right in touch with tech support to take care of your orders." Stocking What Customers Need Utilizing HSI puts a total inventory of door hardware and accessories at retailers' fingertips, making operations across the country versatile and efficient go-to suppliers. From the latest technology-enabled access control products to handlesets in classic and contemporary forms and finishes, HSI's inventory has what residential and commercial customers need to secure their buildings and boost their property values. Retailers who partner with HSI can put the finishing touch on homes and businesses across their communities. A Different Approach to Wholesale Retailers who use HSI as a second supply source have the flexibility to offer customers a wider range of solutions than ever before. Partnering with HSI can help business owners meet the lucrative needs of custom homebuilders and commercial building projects time and time again. HSI focuses on being a responsive, dynamic resource to the businesses it serves. With thousands of products ready to ship and a team of informed door hardware experts ready to answer business owners' questions, HSI has made a name for itself as a company that invests in making independent retailers as successful as possible. Norton 1600 Series Door Closer

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