Hardware Retailing

OCT 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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HARDWARE RETAILING | October 2017 78 Things Your Employees are Dying to Tell You 10 10 7. Why does this keep happening? Every company has them— frustrating habits and occurrences that keep sticking around. O'Malley says it can be easy to dismiss suggestions from inexperienced employees, but changing that attitude can open your business up to new perspectives that can help you stay competitive. "Ask yourself, 'Do we seriously consider suggestions?' Employees want a job where they know they matter and where they can make a difference," O'Malley says. 8. I think I work harder than you. Even if employees respect the work put in by managers, sometimes employees might think they are holding down the fort, leading to frustration and jealousy. Managers can avoid this problem by keeping lines of communication open and providing affirmation of a job well done. Only responding to negative results can lead to a "no news is good news" attitude, O'Malley says, which can drive down productivity and morale. 9. I have some notes. Employees know what's happening in your store. Who better to discuss future decisions than the people you trust with your business? Allow your employees to express these thoughts in a constructive way with positive and even negative feedback. Meetups between employees and managers help maintain communication and transparency.

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