Hardware Retailing

OCT 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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October 2017 | HARDWARE RETAILING 79 10. My trust is valuable if earned. An employer puts their trust in every new hire. Sometimes, that trust ends up not being rewarded, but is necessary in the constant search for employees who deserve that trust. There is trust to be earned from employees as well, and like any relationship, it can be the dealbreaker for success. Employees must trust you when you talk about the future of the business and their employment. If waters are troubled, be honest with employees rather than obscure their view. You don't need to have employees involved in all details of your business strategies, but employees are quick to seize on signs that outcomes aren't lining up with statements from the top. It's best to tell the truth. Members of the North American Retail Hardware Association have access to human resources best practices consulting and services through Tilson HR. For more information, visit tilsonhr.com/nrha. WE ARE SIMONRACK, MANUFACTURERS OF THE LARGEST SELECTION OF STORAGE SYSTEMS • We can offer unique products, completely different from the ones available in US. • We don't work with the Big Box. • We have more than 50 years of experience selling shelving. • 3 warehouses in USA. Approved vendor for:

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