Hardware Retailing

NOV 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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HARDWARE RETAILING | November 2017 6 On the Web Presentation: Fireplace Safety FAQs Use this resource to re-educate your employees on how to answer the basic questions customers may have about safely using their indoor and outdoor fireplaces. This series of quick lessons on topics such as selling skills, merchandising, product knowledge and operations is made for all employee levels. Visit nrha.org/freetraining to download this month's lesson, listed below. SOCIAL MEDIA LINKS @hardwareretail facebook.com/HardwareRetailing PROFILE Rand's Hardware Is the Bee's Knees The owner at Rand's Hardware in Plymouth, New Hampshire, has found his niche: beekeeping. Visit TheRedT.com/rands-beekeeping to learn how this retailer puts in additional time and effort to make his business a destination for beekeeping enthusiasts. BOOKS Recommended Books for Retail Leaders The average CEO reads four to five books per month, according to Inc. If you're looking for a new book to fuel your inspiration, check out this reading list from the North American Retail Hardware Association at TheRedT.com/nrha-recommends. PROFILE Minnesota Retailer Honors Fallen Officer When a police officer died in Long Lake, Minnesota, the owner of Long Lake True Value led a communitywide movement to light up the town in blue to honor a fallen friend and local hero. Read the full story at TheRedT.com/blue-light. EXPERT INSIGHT What Is Retail: A Series Retail consultant Dustin Kaehr wraps up his four-part Retail Is… series on page 62 discussing the importance of store design for home improvement businesses. To read the complete series, visit TheRedT.com/kaehr-wrapup to read his expert insight on personnel, technology and merchandising. NRHA Recommends

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