Hardware Retailing

NOV 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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©2017 True Value Company. All rights reserved. TVRD-13493 Andrew Young, Kings East manager and Sherree O'Shea proudly share their results in Wyandanch, NY achieved as a True Value retailer (your individual results may vary). Above: Sherree O'Shea with several of the family's children and grandchildren. IF YOU VALUE WHAT WE VALUE GIVE US A CALL AT 1-888-291-7229 TrueValueCompany.com TRUE VALUE ® MAKES THE TRANSITION EASY "We're a family business, and True Value® supports us like family," say Charlie and Sherree O'Shea, owners of Kings Hardware. "When deciding to rejoin, we factored in True Value's name recognition, delivery reliability and support team, all of which made it a better fit than the cooperative we partnered with before." Since rejoining True Value, Kings Hardware has seen positive results. "To gain more commercial accounts, we tailored stock assortments, offered delivery services and adjusted our store hours to meet their needs," says Sherree. "We're dedicated to customer service, just like True Value. The company embraces the same values we do, and made the transition easy." FREEDOM TO RUN THEIR COMPANY THEIR WAY WITHOUT INTERFERENCE +3% CUSTOMER COUNT TRANSACTIONS +2.5% MARGIN DOLLAR INCREASES +3% RETAIL SALES INCREASE +6% LAWN & GARDEN DOLLARS FIRST QUARTER 2017 RESULTS

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