Hardware Retailing

DEC 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

Issue link: http://hardwareretailing.epubxp.com/i/904225

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Page 61 of 70

December 2017 | HARDWARE RETAILING 57 Retailers who rent tents often find they have the opportunity to build the transaction with add-on items such as tables, chairs and linens. they need for a perfect event, but we can also share with them about what we've seen or done with someone else's event and help them brainstorm. We've even gone to the site where they're having the event and helped them plan the setup." Establish Expectations When those planning a special event ask for your help, clearly communicate your role in the process and what their responsibilities are. Establishing expectations early will avoid confusion later, which can lead to a disgruntled customer. "For a parent planning a graduation party, for example, that is the most important thing in the world to them," says Fitzgerald. "They will have high demands. Managing those expectations becomes a challenge." One common detail that needs to be covered is who will do the setup. During the peak busy season, Fitzgerald may have as many as 20 event deliveries in one weekend. Clear communication will help the delivery and setup for each go smoothly. For example, if he is delivering a package that includes a tent, tables and chairs to an event site for a customer, he will set up the tent, not only for liability reasons, but also to make sure those doing Foundations of Leadership Program This 16-week online course exposes new managers to key concepts of leadership and personal development, which arms them with the skills they need to properly manage staff. Build Successful Team Leaders FOR MORE INFORMATION, GO TO NRHA.ORG/RLI

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