Hardware Retailing

JAN 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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HARDWARE RETAILING | January 2018 58 McLendon Home Services also has found success in part due to its name and customers trusting the business to tackle their home improvement projects, Judd says. "Our customers are hardware store customers, so they are loyal to the business already," Judd says. "Home services are just an additional purchase they've made through the store. They are buying a product, and that product has a service attached." Both Davis and Judd have a wealth of experience in home improvement, which is another important factor for those considering adding this service to their business. "I had 25 years of experience in the repair and replacement market before we started McLendon Home Services," Judd says. "I was familiar with the needs of both the retailer and the homeowner in order to make this a successful business. Plus, we brought people in from the marketplace with the skills to deliver great service to customers." As the only handyman working for their business, Davis says he is able to apply his past experience in the home improvement industry and as a handyman for his current role within Briggs Hardware. Not only does he understand how to do a wide variety of jobs, but he also knows the right way to work with clients to ensure they are happy. When it comes to hiring for this role, Davis suggests retailers look for those with the technical skills and a knack for customer service, as they will represent the company outside the store. "If a retailer wants to hire someone to provide handyman services through their store, " I was familiar with the needs of both the retailer and the homeowner in order to make this a successful business. Plus, we brought people in from the marketplace with the skills to deliver great service to customers. " —Taylor Judd, McLendon Home Services

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