Hardware Retailing

JAN 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

Issue link: http://hardwareretailing.epubxp.com/i/918565

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HARDWARE RETAILING | January 2018 4 Contents Departments 06 . . . . . . . . . . . . . . . . . On the Web 08 . . . . . . . . . Independent Thinking 10 . . . . . . . . Taking Care of Business 14 . . . . . . . . . . . . . . . . NRHA News 20 . . . . . . . . . . . . . . . . . . . . . Trends 26 . . . . . . . . . . . . . . . . New Products 36 . . . . . . . . . . . . . . . . . . Checkouts 80 . . . . . . . . . Newsmakers/Calendar 83 . . . . . . . . . . . . . . . . . . Last Word On the Cover James Coté took on a new challenge when he purchased and reinvented the previously struggling Osterville House & Garden in Osterville, Massachusetts . NRHA photo by Kevin Trehan JANUARY 2018 | VOLUME 214 | ISSUE 1 66 OPERATIONS How's Your Special-Order Game? Many independent retailers say their claim to fame is the ability to order absolutely anything for their customers. But how many are living up to their word? We talked to retailers who have honed the ins and outs of handling special orders to ensure a seamless experience, from the initial inquiry to the delivery of the final product, no matter the scope or size. 74 PROFILE Business Beginnings When Menards backed out of plans to build a chain store on the east side of Waterloo, Iowa, Allen Speller and his father Wendell put their dream of opening a hardware store into action. Now, just over one year into their new venture, the Spellers are eager to learn more about the independent home improvement industry and how they can continue to spur the economy of their small Midwestern town. 64 INDUSTRY EVENTS Willkommen to the International Hardware Fair Every two years, the International Hardware Fair takes place in Cologne, Germany. Hardware Retailing spoke to an independent retailer who is attending this year's event, March 4-7, about the benefits of engaging with the industry around the world. 52 CATEGORY SPOTLIGHT Next-Level Store Services In-home installation and handyman services fit into the categories that independent home improvement retailers likely already offer. Learn how retailers have implemented these services as an added benefit for customers and an opportunity for add-on sales for the business. OPERATIONS A Comeback for the Ages When a business is headed for the brink, it takes a retailer with a specific vision to bring it back. Such was the case for Osterville House & Garden in Osterville, Massachusetts, and Brantford Home Hardware in Brantford, Ontario. They were both approaching closure when new owners saw their potential. Hardware Retailing spoke to the businesses' owners to learn how they revitalized these operations. 44

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