Hardware Retailing

JAN 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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CUSTOMER SUCCESS STORY LOA BUILDERS SUPPLY RockSolid™ and RockSolid MAX™keep building materials supplier on a strong growth track found the Activant system particularly easy to use and communications with Do it Best could have been a lot better. Greg did his due diligence and after evaluating several possible options, he decided to make the move to RockSolid; price, he admits candidly, being the primary factor that clinched the deal. Less than four months after making that call, Loa Builders went live on the RockSolid hardware software. "The switch to RockSolid went very smoothly," he remembers. "The RockSolid support team took our data late one evening, uploaded it into the system through the course of the night and we were up and running early the next morning. We were literally using Eagle one day and RockSolid the next." CLOUD-BASED ROCKSOLID MAX SOFTWARE MAKES RUNNING TWO STORES AS EASY AS RUNNING ONE And if Greg had any doubts about the wisdom of converting from Activant to RockSolid, those doubts disappeared very quickly. "With RockSolid, I was paying less for the hardware and software I needed to run two stores than I had been paying for one store with Activant," he recalls. "That was a pretty strong reason to switch to RockSolid right there!" Fast forward five years and it was time for another software switch at Loa Builders—this time to RockSolid MAX cloud-based POS software. "Moving to a cloud-based system had a lot of appeal," L oa, Utah, is not exactly one of the country's great growth markets. It's a small town in central Utah with a population of just over 500 and an economy driven largely by agriculture and the town's location in the heart of some of the most spectacular natural resources in America. Just ask Greg Pace at Do it Best member Loa Builders Supply. Since taking over Loa Builders from his parents in 2014, Greg has embarked on an ambitious expansion track, opening a second store in Escalante some 80 miles to the south and adding both a rental center and door and window installation to the mix. Managing expansion on multiple levels can be challenging for any business. The good news for Greg and his team is that thanks initially to RockSolid™, and more recently to RockSolid MAX™ building materials software, they have a technology platform to keep them healthy. It can also match them stride for stride as they grow. ROCKSOLID SOFTWARE ALLOWS EXPANSION TO A SECOND STORE It was Greg's expansion plans, in part, that led him to make the switch to RockSolid™ POS software back in 2011. Up until then, he had been using the Eagle® system from Activant. But as he looked into upgrading that program in preparation for a second location, it became clear that just wasn't an option. "Staying with Activant to run two stores would have been too expensive—it was that simple," Greg recalls. At the same time, he adds, he and his team had never GREG PACE, OWNER OF LOA BUILDERS SUPPLY

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