Hardware Retailing

JAN 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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HARDWARE RETAILING | January 2018 56 To promote their services, McLendon stores advertise the costs associated with different products that can be installed, like garbage disposals or new faucets, on the tags in the aisle, he says. Judd manages the McLendon Home Services team, which has service centers in two of the seven stores, and has a team of about 20 employees who are experienced, licensed and certified to complete in-home projects. Plus, the store has a small group of contractors that work through McLendon as contracting partners for any jobs his employees aren't trained to do. Something to consider before offering these services is a store's customer base. McLendon works closely with homeowners, so these services are a smart addition, Judd says. Briggs Hardware has a small footprint and is a go-to spot for the homeowner rather than a large contractor market. However, Davis says his services aide the contractors in town rather than compete with them, as he can help complete the small projects they don't have time to do. "The handyman services I offer often help out our local contractors," Davis says. "Sometimes, they have other projects coming up, and they'll call me to see if I can tie up loose ends on a project for them." A Closer Look at Customer Service Offering handyman services through a home improvement store adds an extra layer of customer service to loyal shoppers, says Davis. "Briggs Hardware has been a part of the Raleigh community for 152 years, so a local looking for a handyman is even more likely to hire us," he says. "The reputation of our business gives us an advantage over the competition, because the customer knows we're a good, reputable business." Davis says his services aide the contractors in town rather than compete with them, as he can help complete the small projects they don't have time to do. Visit bit.ly/dustHRM to see the Dust Deputy in action. The Leader In Dust Collection oneida-air.com THE IMPORTANCE OF DUST COLLECTION U.S. Patent # 7,282,074 Available in your warehouse now! 2408706 302734 The patented Dust Deputy ® attaches to any wet/dry vacuum to put an end to clogged filters and suction loss. The problem... The solution!

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