Hardware Retailing

FEB 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

Issue link: https://hardwareretailing.epubxp.com/i/931868

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Page 81 of 112

ECI ROCKSOLID IS PERFECT FOR SMALL HARDWARE BUSINESSES "With RockSolid, you're dealing with a company that clearly cares about its customers," says Ralph. "The move to RockSolid MAX went far more smoothly than any of the previous software conversions we have done. Any time I've called technical support after the conversion, they've always been very responsive. I feel like I know them and they know us. For a small business like ours, that's really important!" Also important for any small business are overall technology costs and in that area too, the move to RockSolid MAX has brought more good news. "Since it's a cloud-based system, you don't have a lot of initial set-up costs," Ralph points out. "And my monthly maintenance charges are at least $100 less than what I was paying before we switched." EASY-TO-USE POS SOFTWARE MEANS HAPPY EMPLOYEES AND HAPPY CUSTOMERS "It wasn't hard to get our people trained on RockSolid MAX and they've responded to it very positively," he says. "Our customers didn't notice when we made the switch and a document-based system like RockSolid has made it possible for us to take care of them faster and more efficiently." Before they made the move to RockSolid MAX, any time a customer called in looking for a copy of an old PO or invoice, it would require hunting through the files to track it down and then someone would have to print and fax it or scan and email it. Now, Ralph explains, a couple of key strokes bring up a PDF of the document and a couple more keystrokes take care of emailing it over to the customer. That kind of functionality makes Ralph Beisler and his team big fans of their new system. "The program is very reasonably priced, it works as promised and the RockSolid team is always very responsive," he says. "RockSolid MAX has been a good fit for us and I would certainly recommend it for other hardware stores like ours." 800.588.5128 RockSolidMAXinfo@ecisolutions.com ecirocksolidmax.com ECi, the ECi Red Box ECi RockSolid are trademarks or registered trademarks of ECi Software Solutions, Inc. All rights reserved. A cloud-based business management system for hardware and home centers. Cutting-edge technology to run your hardware store is available at a mouse-click and at one fixed monthly price. Your business and your bill, simplified. HIGH VALUE LOW COST Advertisement

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