Hardware Retailing

APR 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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Serving Hardware, Home Center & Building Material Retailers VOLUME 214 • ISSUE 4 • APRIL 2018 • HARDWARERETAILING.COM Service Is in the Bag The Characteristics of 5-Star Employees 42 Learn From Other Retailers' Hiring Mistakes 50 Start Your Engines in Outdoor Power Equipment 56

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