Hardware Retailing

APR 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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Page 49 of 90

April 2018 | HARDWARE RETAILING 45 as a whole. If you're aware of what needs to be done and you stay busy, you can be an example for other employees, and you can prove that you are a valuable part of the business." Finding these qualities in an employee is important and is a strong reason why retailers should invest in their staff to improve retention, Connolly says. To keep employees, he provides continual training, like giving team members the chance to work in all the different areas of the business. Employees are also welcome to attend customer-focused in-store training events to enhance their knowledge and connect with the community. Connolly also continues to encourage his team to develop their skills and complete training through online resources, like programs available through the North American Retail Hardware Association (NRHA). From the employee perspective, Haff says hearing feedback and gratitude for a job well done also helps for employee retention. "I respond well to receiving feedback in a positive way, so even if I need to change something, I know they want to help me grow," she says. Julie Haff, head cashier at Connolly's Do it Best Hardware, does her part to satisfy customers, train new hires and keep the business running smoothly. Contact Ancra Consumer / Industrial Sales Group at 800-626-8353 consumer.ancracargo.com cicustomerservice@ancra.com ONE TON TWO TON FOUR TON STANDARD ONE TON STANDARD PROFFESIONAL SERIES TWO TON PROFFESIONAL SERIES STANDARD 1-Ton Strap Puller 3/4 -Ton Rope Puller Fence Pliers 1/2-Ton Wire Grip Woven Wire Stretcher Fencing Wire Stretcher FENCING INSTALLATION PRODUCTS CABLE PULLERS AND High Strength Electro-Plated Steel Dual Drive Gears Drop Forged Steel Slip Hooks with Safety Latches Galvanized 3/16" Aircraft Cable quality built for durability & performance you can count on

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