Hardware Retailing

APR 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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Page 53 of 90

April 2018 | HARDWARE RETAILING 49 Putting In the Effort Gorn believes his personal work ethic and the lessons he has learned from the company's owners on how a store should operate have shaped his own management style and helped him stand out as a five-star employee. "If I'm not doing well, I know before anyone else does. That's kind of its own motivation," Gorn says. "I know what a good culture looks like and what a well-maintained store looks like. It's obvious when I need to try harder, plan better and change what I'm doing." Taking a step back to see the big picture is something all employees can do to improve their performance and develop a strong work ethic, he says. According to Gorn, seeing the big picture is about recognizing high-priority tasks and knowing why those tasks are important. "Good work ethic is about earnestness, being proactive rather than waiting to be prodded to do something," he says. "There's a lot of personal satisfaction in completing a task and doing it well, rather than the bare minimum." Daniel Gorn, assistant manager at Hassett Hardware, says the operation's existing standards have helped develop him as a five-star employee. Hardware Retailing staffers Renee Changnon, Kate Klein, Melanie Moul and Todd Taber contributed to this article. Find More 5-Stars Online Independent businesses' five-star employees have more star power than can fit in these pages! For more insight into the characteristics of five-star employees, read about these staff members from two Ohio operations at TheRedT.com/5-star. Alyssa Tolzda, Inventory Manager, Modern Home & Hardware Right out of high school, Tolzda made a decision that led to a career. Since joining the Modern Home & Hardware team in Woodsfield, Ohio, and serving as a cashier for five years, she has invested in training to develop her industry knowledge and work her way up to inventory manager. Bill Powell, Hardware Team Leader, E&H Hardware After 25 years as a dairy farmer, Powell's family sold their cows, and he was looking for a new opportunity. Eventually, he joined E&H Hardware in Delaware, Ohio. Powell goes to work eager to learn something new each and every day, after more than 14 years with the company.

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