Hardware Retailing

APR 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

Issue link: https://hardwareretailing.epubxp.com/i/956598

Contents of this Issue

Navigation

Page 53 of 90

April 2018 | HARDWARE RETAILING 49 Putting In the Effort Gorn believes his personal work ethic and the lessons he has learned from the company's owners on how a store should operate have shaped his own management style and helped him stand out as a five-star employee. "If I'm not doing well, I know before anyone else does. That's kind of its own motivation," Gorn says. "I know what a good culture looks like and what a well-maintained store looks like. It's obvious when I need to try harder, plan better and change what I'm doing." Taking a step back to see the big picture is something all employees can do to improve their performance and develop a strong work ethic, he says. According to Gorn, seeing the big picture is about recognizing high-priority tasks and knowing why those tasks are important. "Good work ethic is about earnestness, being proactive rather than waiting to be prodded to do something," he says. "There's a lot of personal satisfaction in completing a task and doing it well, rather than the bare minimum." Daniel Gorn, assistant manager at Hassett Hardware, says the operation's existing standards have helped develop him as a five-star employee. Hardware Retailing staffers Renee Changnon, Kate Klein, Melanie Moul and Todd Taber contributed to this article. Find More 5-Stars Online Independent businesses' five-star employees have more star power than can fit in these pages! For more insight into the characteristics of five-star employees, read about these staff members from two Ohio operations at TheRedT.com/5-star. Alyssa Tolzda, Inventory Manager, Modern Home & Hardware Right out of high school, Tolzda made a decision that led to a career. Since joining the Modern Home & Hardware team in Woodsfield, Ohio, and serving as a cashier for five years, she has invested in training to develop her industry knowledge and work her way up to inventory manager. Bill Powell, Hardware Team Leader, E&H Hardware After 25 years as a dairy farmer, Powell's family sold their cows, and he was looking for a new opportunity. Eventually, he joined E&H Hardware in Delaware, Ohio. Powell goes to work eager to learn something new each and every day, after more than 14 years with the company.

Articles in this issue

Links on this page

Archives of this issue

view archives of Hardware Retailing - APR 2018