Hardware Retailing

APR 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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HARDWARE RETAILING | April 2018 50 When Hiring Goes Wrong I t's a story nearly every retailer can tell. You need to fill a spot on your team and, after sifting through several applicants, you find the one you think will get the job done. Then, somewhere along the way, you discover that the employee walking around on the salesfloor is a lot different from the one you interviewed. It becomes clear they're not a good fit for your business and you have to part ways. Whatever your own similar story is, the question that haunts you may be, "Is there anything I could have done differently?" Hiring the wrong person costs you money and time. Worse yet, an employee who misrepresents your business may damage your brand image. No hiring system is completely foolproof; you can't see the future and know how someone might behave on the job. But every mistake is an opportunity to learn. The editors at Hardware Retailing found three retailers, all with several decades of experience in management and hiring, willing to share stories of someone they hired and later had to dismiss. Take a moment to empathize (or commiserate) and then read their insights into the hiring process. 3 Retailers Share What They've Learned About Finding New Employees By Jesse Carleton, jcarleton@nrha.org

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