Hardware Retailing

APR 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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Page 67 of 90

In addition to the importance of a service department staffed with experienced professionals, Beisswenger's Hardware has also made parts sales a driving factor in its outdoor power equipment department. "We have a very large offering of parts," Morelli says. "We make sure we have pieces for all the brands and products we sell, and we carry as many fast-moving parts as we can. If we don't have something in stock, we'll special-order it." Having a well-rounded outdoor power equipment department is key for success. Providing customers with the right equipment; drawing them in to the department through inviting merchandising; giving them the knowledge they need; building a genuine relationship; and having a dedicated parts and services offering to round out the category is what sets stores like Beisswenger's Hardware and Colonial Hardware apart from their competition in outdoor power equipment. "Equipment sales, services and parts work hand-in-hand to ensure our lasting success," McMaster says. "Customers choose us because our reputation as the trusted and best-equipped dealer of outdoor power equipment in Memphis puts us ahead of all of our competition." For many retailers that repair outdoor power equipment, certified mechanics are needed on staff. Annual training is required from many manufacturers. 8 8 8 - 8 9 8 -7 8 3 4 w w w . i t a p e . c o m | i n f o @ i t a p e . c o m Stucco masking tape is a durable, moisture resistant polyethylene backed tape with a rubber-based pressure-sensitive adhesive that bonds well to most surfaces. Stucco masking tape is designed to offer a high degree of conformability without excessive stretch. It is great for many construction jobs including seaming poly, floor and surface protection. • Tears easily • For exterior insulation and finish systems (EIFS) and stucco applications • UV resistant • Performs well in hot and cold conditions SOLUTIONS YOU CAN STICK WITH!

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