Hardware Retailing

APR 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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Tom Marcum North American Retail Hardware Association The Teacher NRHA staff members look forward to the opportunity to learn more about retailers' businesses and share how NRHA can help them grow and succeed. HARDWARE RETAILING | April 2018 70 I'm Here to Help Your Business The NRHA All-Industry Conference is the pinnacle event for independent home improvement retailers every year. At the conference, retailers have the opportunity to connect with and learn from each other, regardless of wholesale affiliation or business size. The NRHA Village is the hub for education, advocacy and association at the conference. Industry experts, panels of innovative retailers and other compelling presenters take the stage in the NRHA Village to deliver insights and actionable lessons. Along with attending sessions, retailers are also welcome to use the space as their haven away from the show floor. Whether you're meeting a fellow retailer for lunch, taking a break to check emails or you have an appointment with an NRHA staff member, the NRHA Village is your space to relax and connect. Gaining a New Perspective Tom Marcum, director of recruitment for NRHA's Retail Leadership Institute, says having the NRHA All-Industry Conference at the National Hardware Show creates opportunities for independents that they may not have elsewhere. "NRHA serves the independent channel in many ways throughout the year, but the conference provides a different kind of opportunity. Retailers can see how NRHA helps them connect to other channel members and supporters," Marcum says. "They can see how NRHA serves the industry and at the same time they learn specifically what we have to offer." Collaborative panels on the stage include successful retailers from across the industry, and NRHA recognizes the value of providing opportunities for each wholesaler to be represented in its presentations. "I think the major difference for retailers is seeing many perspectives," Marcum says. "Everyone has a different way of doing things, and retailers can benefit from hearing something new at the conference." Learning About NRHA NRHA staff members are in the NRHA Village during the conference to answer questions about services and to talk about how the association can best serve your needs. In his role for the association, Marcum helps retailers determine what educational and training opportunities would be best suited for their operation. "We get to sit down and explore what is going on in their business and how we can help address their challenges and continue building on their successes," he says. NRHA provides basic training courses and programs to help retailers develop their own internal programs. The association also offers more advanced leadership and management training opportunities. Marcum will be in the NRHA Village to talk to retailers who are interested in the Retail Management Certification Program, Foundations of Leadership or annual roundtable groups. "At the conference, there's also a very good chance retailers will meet past participants from our higher level leadership and management programs to hear directly how they benefited from their experiences," Marcum says. Other NRHA staff will be there to discuss business services, which help retailers access health insurance, credit card processing, employee recruiting and more. One of the most significant opportunities for conference attendees is connecting with members of the entire channel. "Retailers can learn about the big-picture issues—more about what's going on in the industry that is impacting them now, and they might not even know it, and what will be impacting them in the future," Marcum says. " Retailers can learn about the big-picture issues—more about what's going on in the industry that is impacting them now. "

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