Hardware Retailing

APR 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

Issue link: https://hardwareretailing.epubxp.com/i/956598

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HARDWARE RETAILING | April 2018 4 Contents Departments 06 . . . . . . . . . . . . . . . . . On the Web 08 . . . . . . . . . Independent Thinking 10 . . . . . . . . Taking Care of Business 14 . . . . . . . . . . . . . . . . NRHA News 20 . . . . . . . . . . . . . . . . . . . . . Trends 24 . . . . . . . . . . . . . . . . New Products 34 . . . . . . . . . . . . . . . . . . Checkouts 80 . . . . . . . . . Newsmakers/Calendar 82 . . . . . . . . . . . . . . . . . . Last Word On the Cover Julie Haff, who works as head cashier at Connolly's Do it Best Hardware & Rental, has a positive attitude and a commitment to top-notch service, earning her five stars . NRHA photo by Lynnea Chom APRIL 2018 | VOLUME 214 | ISSUE 4 72 PROFILE Get to Know The Grommet Nearly a decade ago, a company called The Grommet launched an online platform to bring innovative, problem-solving products made by entrepreneurs straight to consumers. Since then, the company has rolled out more than 2,500 unique products to consumers and is now majority-owned by Ace Hardware Corp. 76 OPERATIONS Find Your Way in Rental From small hand tools to substantial outdoor power equipment, many retailers already have the inventory on-hand to segue into rental. For many retailers, it's just a matter of establishing a system. Learn how two retailers in different markets have built their standards for rental. 56 CATEGORY SPOTLIGHT Let's Take This Outside Sponsored by STIHL The outdoor power equipment category fires up pros and DIYers. Read the five ways Colonial Hardware and Beisswenger's Hardware market and promote the category to attract new and repeat customers. 50 OPERATIONS Making Hiring Course-Corrections Sometimes, an employee just doesn't work out like you hoped. Whether it's not being a good fit for the role or something as serious as theft, it's important to learn from your hiring mistakes. Find out what signs retailers may have missed and how they approach hiring to avoid repeat mishaps. OPERATIONS Count Your Lucky Stars What does it take to earn five stars? The team at Hardware Retailing explored the qualities that build a five-star employee: commitment, a desire to learn and a friendly demeanor definitely top the list. Learn what stood out three retailers, all who serve different positions in their companies. Their stories will show you how you can discover—or become—a five-star employee yourself. For more gold standard stories, visit TheRedT.com/5-star. 42 66 INDUSTRY EVENT Oh, the People You'll Meet To give you a preview of what you can expect at the North American Retail Hardware Association (NRHA) All-Industry Conference, we put together this guide of the different people you might bump into and what you can learn from them.

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