Hardware Retailing

MAY 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

Issue link: https://hardwareretailing.epubxp.com/i/971427

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Page 128 of 248

HARDWARE RETAILING | May 2018 116 Menzer has been an active member of NRHA and a vocal proponent for independent retailing since being named Young Retailer of the Year in 2005. If you want to get involved with other businesses, I say start small. Find something you have a passion for and get involved with other business leaders. Get your name out there. I think it's very important for a business owner to be involved in organizations. Even if you start doing something because it's something you're interested in, all of those people you meet help you make connections in your community. If you make those connections, they start shopping with you and they will support your business. On the national level with NRHA, I always attended conferences because I think education is so important. The more educated you are in any subject, the more you can help the consumer. I've always really enjoyed the conference speakers and networking with other people. I received the Young Retailer of the Year award in 2005, and since then, I've kept getting more involved with the association. I was elected to the board of directors in 2009, and now I'm in my last few months of serving as chairman. HR: Can you talk about the value and importance you place in furthering your education and networking with other independent retailers? MM: One of the largest benefits of training and networking with other retailers is the knowledge you gain. The more competent you and your employees are, the more you will sell. And you will be able to pass on that knowledge to your customers, which will result in repeat customers because they will leave the store saying, "They know what they're talking about." The education portion is huge. Through NRHA, the networking part of it has also been phenomenal for me. I've become such good friends with other retailers, and we spend a lot of time bouncing ideas off each other. We talk about everything. When we opened our second location, it was a new experience for me. I had a retailer friend tell me he would work with me for a month to help us get the store off the ground. The information that I've gotten from networking, meeting people and asking questions is invaluable. " One of the largest benefits of training and networking with other retailers is the knowledge you gain. "

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