Hardware Retailing

MAY 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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HARDWARE RETAILING | May 2018 212 With the last name Buckingham, and a love for hunting, among many outdoor adventures, Jake knew it was the perfect name. Although Todd owns the business, it is completely managed and run by Jake. "Todd has given me full range of the store," Jake says. "I like making the hard decisions and figuring out solutions to challenges we face. Running the business works with my personality, because I don't enjoy doing the same thing day in and out. No day is the same here!" Jake didn't have previous experience as a manager, but with the help of Chad Hirschey, manager of Buckingham Hardware & the Great Outdoors, as well as his cousin, Jake was able to learn the ropes by asking questions. However, he learned the bulk of his new position by educating himself through books and on-the-job learning. "Even though I had worked in the other hardware store, I didn't realize how much goes in to managing a business until I took on the responsibilities," Jake says. "I handle billing and receiving, I'll set up the employee schedule, and if technology is acting up, I act as the tech guy to troubleshoot a problem before calling someone to the store." Bucks & Bolts Hardware & Outfitters has a staff of eight people, and Jake says they are a very tight-knit group. To help the team do their job to the best of their abilities, Jake says he is always on the hunt for a variety of tools and resources they can use. Bucks & Bolts Hardware & Outfitters is Todd Buckingham's second store, which his cousin Jake Buckingham manages. The store serves local customers as well as seasonal vacation tourists who make a point to visit the store every summer, Jake says. " I like making the hard decisions and figuring out solutions to challenges we face. Running the business works with my personality. No day is the same here! " —Jake Buckingham, Bucks & Bolts Hardware & Outfitters

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