Hardware Retailing

JUN 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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HARDWARE RETAILING | June 2018 36 Learning From Each Other By Chad Husted, chusted@nrha.org Employees Bring Insights From Across Generations A verage employee ages can range across industries. In many businesses, there is a common, gradual progression from entry-level employees to more advanced managerial positions. For these industries, progression and advancement can be a regimented process that takes an entire career to work through. Retail, however, doesn't follow these kinds of linear patterns. Younger members of the workforce may still enter the home improvement industry at entry-level positions in order to acquire the necessary skills, but employees can range from part-timers in high school to people retired from other careers who are re-entering the workforce decades later. With this wide range of age groups and experience levels, retailers are forced to address the dynamics between generations within their employee base. Work experience is just one part of that puzzle, as life experiences have changed drastically over the last 70 years. For many family-owned businesses, the chance to advance an employee and utilize their skills often takes precedence over age or other factors. For more information about managing multiple generations in the work place, visit TheRedT.com/generations to learn from a human resources consultant about management styles and how to be an effective leader.

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